Card Services Associate — Disputes & Card Care (Hybrid)

Affinity Federal Credit Union; Basking Ridge (NJ); Hybrid; USD 50,000 - 52,000; Full time

Benefits offered by this job

Full medical/dental/prescription coverage

401(k) plan

Profit sharing

Generous paid time off

Tuition Assistance Program

Job summary

Affinity Federal Credit Union in Basking Ridge, NJ is seeking a Card Services Specialist responsible for managing daily operations related to ATM and card services. This entry-level role offers a salary of $50k-$52k per year and requires strong interpersonal and analytical skills.

The position is hybrid, involving both on-site and remote work. Suitable candidates should have a high school diploma and relevant experience, with opportunities for professional development and a rewarding benefits package.

Qualifications

• 2-4 years of related work experience.
• Proficient in various software packages.
• Willingness to train if experience is lacking.

Responsibilities

• Handle credit and debit card dispute claims from members.
• Work with members and vendors to resolve claims.
• Manage reconciliation of chargeback process.
• Assist branch personnel with Plastic Card inquiries.
• Perform card production following security standards.

Skills

Interpersonal skills

Communication skills

Organizational skills

Analytical skills

Problem-solving skills

Knowledge of DNA/CCM Core System

Education

High school diploma or equivalent

Tools

Outlook

Excel

Word

Job description

Affinity Federal Credit Union in Basking Ridge, NJ is seeking a Card Services Specialist responsible for managing daily operations related to ATM and card services. This entry-level role offers a salary of $50k-$52k per year and requires strong interpersonal and analytical skills.

The position is hybrid, involving both on-site and remote work. Suitable candidates should have a high school diploma and relevant experience, with opportunities for professional development and a rewarding benefits package.