Hybrid Banking Associate: Service & Teller Expert

Eastern Bank Careers; Brockton (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Benefits and retirement package

Job summary

Eastern Bank Careers in Brockton, MA seeks a Service Associate who combines customer service with teller responsibilities in a hybrid branch setting. You’ll open deposit accounts, process loan applications, and promote bank products while delivering friendly, efficient service.

This role blends platform sales and teller tasks, with ongoing training and a comprehensive benefits package; starting rate $22 per hour, located in Brockton, MA.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of sales experience in a retail, financial services or hospitality environment preferred.
• Some banking experience is preferred (e.g., teller or otherwise).

Responsibilities

• Opens deposit accounts
• Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)
• Closes loans for customers for applicable business lines (i.e. consumer lending)
• Makes referrals to other bank business lines and third-party partners
• Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio
• Responsible for operational compliance and adherence to policy
• Handles daily account maintenance and other service issues as necessary
• Understands and provides support in achieving quarterly sales
• Process deposits to customer accounts; includes verification of cash, endorsements, and receipts
• Cash checks for customers and non-customers according to bank policy
• Process and properly record the sale of monetary instruments
• Properly file government-mandated reports related to large cash transactions and the sale of monetary instruments
• Process foreign currency purchases and sales
• Process various types of loan payments and credit card cash advances
• Adhere to all bank policies and procedures

Skills

Sales experience

Customer service

Multitasking

Independent work

Technical literacy

Communication

Education

High School diploma or equivalent

Job description

Eastern Bank Careers in Brockton, MA seeks a Service Associate who combines customer service with teller responsibilities in a hybrid branch setting. You’ll open deposit accounts, process loan applications, and promote bank products while delivering friendly, efficient service.

This role blends platform sales and teller tasks, with ongoing training and a comprehensive benefits package; starting rate $22 per hour, located in Brockton, MA.