Hybrid Banking Associate: Sales & Teller Expert

Eastern Bank; Brockton (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

Eastern Bank is hiring a Service Associate in Brockton, MA. This role combines the duties of a Customer Service Representative and a Teller, supporting sales on the platform and handling routine teller transactions in a traditional branch environment.

The position requires a high school diploma or equivalent and 1–2 years of sales experience in retail, financial services, or hospitality. Banking experience is a plus, with a focus on customer relationship building and accurate information

Qualifications

• High school diploma or equivalent required.
• 1-2 years of sales experience in a retail, financial services or hospitality environment preferred.
• Some banking experience is preferred (e.g., teller or otherwise) is a plus.
• The ability to communicate information and ideas clearly and accurately.

Responsibilities

• Perform duties of both Customer Service Representative (sales on the platform) and Teller (transactions at the teller line).
• Open deposit accounts and assist with loan applications for mortgage, consumer, and small business lending.
• Close loans for applicable business lines and make referrals to other bank lines and third-party partners.
• Reach out to high-value customers by phone and in person to retain and grow the portfolio.
• Handle daily account maintenance and ensure operational compliance with policy.

Job description

Eastern Bank is hiring a Service Associate in Brockton, MA. This role combines the duties of a Customer Service Representative and a Teller, supporting sales on the platform and handling routine teller transactions in a traditional branch environment.

The position requires a high school diploma or equivalent and 1–2 years of sales experience in retail, financial services, or hospitality. Banking experience is a plus, with a focus on customer relationship building and accurate information