Hybrid Bank Service & Teller Associate

Eastern Bank; Salem (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

Eastern Bank is seeking a Service Associate who blends customer service with teller responsibilities in a hybrid role within select branch locations in Massachusetts. The position emphasizes deposits, loan applications, cross-selling, and maintaining compliance while delivering excellent customer experiences.

The role requires strong communication, independence, and the ability to multi-task in a fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of sales experience in a retail, financial services or hospitality environment preferred.
• Some banking experience is preferred (e.g., teller or otherwise) is a plus.
• Basic business acumen and professionalism is a must.

Responsibilities

• Opens deposit accounts.
• Prepares and processes loan applications for various lending units.
• Closes loans for customers for applicable business lines.
• Makes referrals to other bank business lines and third-party partners.
• Proactively reaches out, by phone and in person, to high-value customers to retain and grow the portfolio.
• Responsible for operational compliance and adherence to policy.
• Handles daily account maintenance and other service issues as necessary.
• Understands and provides support in achieving quarterly sales.

Skills

Sales experience

Customer service

Multi-tasking

Communication

Education

High school diploma or equivalent

Job description

Eastern Bank is seeking a Service Associate who blends customer service with teller responsibilities in a hybrid role within select branch locations in Massachusetts. The position emphasizes deposits, loan applications, cross-selling, and maintaining compliance while delivering excellent customer experiences.

The role requires strong communication, independence, and the ability to multi-task in a fast-paced setting.