Hybrid Banking Associate: Service & Teller Specialist

Eastern Bank; Brockton (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

Eastern Bank in Brockton, MA is seeking a Service Associate who blends Customer Service and Teller duties in a hybrid role at select branches. Starting pay is $22.00 per hour, with advancement based on experience and performance.

The position involves opening deposits, processing loans, handling teller transactions, and actively referring customers to other banking products while ensuring compliance and achieving quarterly sales goals.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of sales experience in a retail, financial services or hospitality environment preferred.
• Some banking experience is preferred.
• Ability to communicate information clearly and build relationships.
• Must be independent, able to multi-task in a fast-paced environment.
• Outgoing self-starter with technical literacy.

Responsibilities

• Open deposit accounts and process loan applications.
• Close loans for consumer lending and referrals to other lines.
• Proactively reach out to high-value customers to grow the portfolio.
• Handle daily account maintenance and ensure compliance with policy.
• Process deposits, cash checks, and monetary instruments.
• Process foreign currency and loan payments; adhere to bank procedures.

Skills

Customer service

Sales experience

Multi-tasking

Communication

Technical literacy

Education

High school diploma or equivalent

Job description

Eastern Bank in Brockton, MA is seeking a Service Associate who blends Customer Service and Teller duties in a hybrid role at select branches. Starting pay is $22.00 per hour, with advancement based on experience and performance.

The position involves opening deposits, processing loans, handling teller transactions, and actively referring customers to other banking products while ensuring compliance and achieving quarterly sales goals.