Hybrid Banking Associate: Sales & Teller Expert

Eastern Bank; Randolph (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

Eastern Bank in Randolph, MA is hiring a Service Associate to blend customer service and teller duties in a single, hybrid role. Starting rate is $22.00 per hour, with pay adjusted by experience and market factors.

Responsibilities include opening deposit accounts, processing loan applications, handling teller transactions, referring clients to other bank services, supporting sales goals, and maintaining compliance.

Qualifications

• Experience in customer service and sales in a retail/financial setting is preferred.
• Ability to work independently in a fast-paced environment.
• Willingness to learn product details and bank services.

Responsibilities

• Perform hybrid duties as traditional branch customer service representative and teller, in locations where this is authorized.
• Open deposit accounts and process loan applications for various lending units.
• Close loans and make referrals to other bank lines and third-party partners.
• Proactively reach out to high-value customers to retain and grow the portfolio.
• Ensure operational compliance and adherence to policy; handle daily account maintenance and service issues.
• Assist in achieving quarterly sales targets.

Skills

Customer service

Sales experience

Multi-tasking

Communication

Relationship building

Self-starter

Technical literacy

Education

High school diploma or equivalent

Job description

Eastern Bank in Randolph, MA is hiring a Service Associate to blend customer service and teller duties in a single, hybrid role. Starting rate is $22.00 per hour, with pay adjusted by experience and market factors.

Responsibilities include opening deposit accounts, processing loan applications, handling teller transactions, referring clients to other bank services, supporting sales goals, and maintaining compliance.