Hybrid Banking Associate: Service & Teller

Eastern Bank; Lynnfield (MA); Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition reimbursement

Paid vacation

Job summary

Eastern Bank in Lynnfield, MA is hiring for a hybrid Service Associate and Teller position. The role combines branch customer service with teller duties in assigned locations, focusing on sales and service goals.

The incumbent will handle loan applications, close loans, refer to other bank lines and partners, and proactively contact high-value customers to grow the portfolio. Strong communication and independence are required.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of sales experience preferred.
• Some banking experience is preferred.

Responsibilities

• Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific branch locations where a hybrid position is authorized.
• Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.).
• Closes loans for customers for applicable business lines (i.e. consumer lending).
• Makes referrals to other bank lines and third-party partners.
• Proactively reaches out, by phone and in person, to high-value customers to retain and grow the portfolio.
• Process deposits to customer accounts; including cash verification and receipts; cash checks for customers and non-customers.
• Process and record the sale of monetary instruments and file government-manted reports related to large cash transactions.
• Process foreign currency purchases and sales; handle loan payments and credit card cash advances.

Skills

Multitasking

Outgoing

Sales experience

Tech literacy

Education

High school diploma or equivalent

Job description

Eastern Bank in Lynnfield, MA is hiring for a hybrid Service Associate and Teller position. The role combines branch customer service with teller duties in assigned locations, focusing on sales and service goals.

The incumbent will handle loan applications, close loans, refer to other bank lines and partners, and proactively contact high-value customers to grow the portfolio. Strong communication and independence are required.