Hybrid AI Innovation Lab Event Lead

Kyndryl Inc.; Dallas, Northern (TX, KY); Hybrid; USD 100,000 - 190,000; Full time

Benefits offered by this job

Discretionary annual bonus

Medical and dental coverage

Disability insurance

Retirement benefits

Paid leave & PTO

Job summary

Kyndryl is seeking an AI Innovation Lab Event Coordinator to design and execute customer experiences that translate visits into measurable engagement and pipeline. You will work with cross-functional teams to create impactful site visits, webinars, and hybrid events that align with strategic goals.

The role blends planning with hands-on logistics, tracking outcomes, and maintaining brand standards across all experiences, while supporting demand generation initiatives.

Qualifications

• Experience supporting or delivering marketing events, webinars, or experiential programs.
• Ability to manage multiple event workstreams at the same time using clear plans and priorities.
• Experience coordinating with internal teams and external vendors to deliver events on schedule.
• Comfort working with event metrics such as attendance, engagement, and follow up actions.
• Strong attention to detail in logistics, timelines, and execution.
• Ability to document plans, outcomes, and learnings in a clear and structured way.

Responsibilities

• Plan, coordinate, and deliver site visits and events including in person, virtual, and hybrid formats.
• Translate customer visit and event objectives into plans with defined audiences, goals, timelines, and success measures.
• Manage event logistics such as vendor coordination, registration workflows, speaker support, and run of show.
• Partner with account, technical, and user experience teams to align messaging before, during, and after visits or events.
• Support promotion and follow up activities to ensure visits and events drive measurable engagement and pipeline contribution.
• Track visits and event performance, capture insights, and document outcomes to inform future planning.
• Maintain clear documentation, timelines, and status updates so stakeholders understand progress and next steps.
• Ensure brand guidelines and customer experience standards are consistently applied across all visits and events.

Skills

Event management

Logistics planning

Vendor coordination

Metrics tracking

Team collaboration

B2B events

Virtual platforms

Registration tools

Sales collaboration

Hospitality background

Tools

Zoom

Webex

Eventbrite

Job description

Kyndryl is seeking an AI Innovation Lab Event Coordinator to design and execute customer experiences that translate visits into measurable engagement and pipeline. You will work with cross-functional teams to create impactful site visits, webinars, and hybrid events that align with strategic goals.

The role blends planning with hands-on logistics, tracking outcomes, and maintaining brand standards across all experiences, while supporting demand generation initiatives.