AI Innovation Lab Event Coordinator

Kyndryl Inc.; Dallas, Northern (TX, KY); Hybrid; USD 100,000 - 190,000; Full time

Benefits offered by this job

Discretionary annual bonus

Medical and dental coverage

Disability insurance

Retirement benefits

Paid leave & PTO

Job summary

Kyndryl is seeking an AI Innovation Lab Event Coordinator to design and execute customer experiences that translate visits into measurable engagement and pipeline. You will work with cross-functional teams to create impactful site visits, webinars, and hybrid events that align with strategic goals.

The role blends planning with hands-on logistics, tracking outcomes, and maintaining brand standards across all experiences, while supporting demand generation initiatives.

Qualifications

• Experience supporting or delivering marketing events, webinars, or experiential programs.
• Ability to manage multiple event workstreams at the same time using clear plans and priorities.
• Experience coordinating with internal teams and external vendors to deliver events on schedule.
• Comfort working with event metrics such as attendance, engagement, and follow up actions.
• Strong attention to detail in logistics, timelines, and execution.
• Ability to document plans, outcomes, and learnings in a clear and structured way.

Responsibilities

• Plan, coordinate, and deliver site visits and events including in person, virtual, and hybrid formats.
• Translate customer visit and event objectives into plans with defined audiences, goals, timelines, and success measures.
• Manage event logistics such as vendor coordination, registration workflows, speaker support, and run of show.
• Partner with account, technical, and user experience teams to align messaging before, during, and after visits or events.
• Support promotion and follow up activities to ensure visits and events drive measurable engagement and pipeline contribution.
• Track visits and event performance, capture insights, and document outcomes to inform future planning.
• Maintain clear documentation, timelines, and status updates so stakeholders understand progress and next steps.
• Ensure brand guidelines and customer experience standards are consistently applied across all visits and events.

Skills

Event management

Logistics planning

Vendor coordination

Metrics tracking

Team collaboration

B2B events

Virtual platforms

Registration tools

Sales collaboration

Hospitality background

Tools

Zoom

Webex

Eventbrite

Job description

## AI Innovation Lab Event CoordinatorApply: Partially Remote: USDALFRI - Dallas Frisco AI HUB (FRI): Full time: Posted Today: R-68977**Who We Are**At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.**The Role**Your role As an AI Innovation Lab Event Coordinator, you will plan and deliver customer experiences for visitors at the AI Innovation Lab that create clear, measurable engagement with target audiences and support demand generation goals. This role focuses on turning site visits into well executed experiences, working closely with technical, experience, content, digital, and sales teams to ensure visits are aligned to priorities and follow through is clear and actionable. You will balance planning and execution, with hands on ownership of logistics, coordination, and performance tracking. What you will do •Plan, coordinate, and deliver site visits and events including in person, virtual, and hybrid formats •Translate customer visit and event objectives into plans with defined audiences, goals, timelines, and success measures •Manage event logistics such as vendor coordination, registration workflows, speaker support, and run of show •Partner with account, technical, and user experience teams to align messaging before, during, and after visits or events •Support promotion and follow up activities to ensure visits and events drive measurable engagement and pipeline contribution •Track visits and event performance, capture insights, and document outcomes to inform future planning •Maintain clear documentation, timelines, and status updates so stakeholders understand progress and next steps •Ensure brand guidelines and customer experience standards are consistently applied across all visits and eventsKyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.**Who You Are**Required skills and experience •Experience supporting or delivering marketing events, webinars, or experiential programs •Ability to manage multiple event workstreams at the same time using clear plans and priorities •Experience coordinating with internal teams and external vendors to deliver events on schedule •Comfort working with event metrics such as attendance, engagement, and follow up actions •Strong attention to detail in logistics, timelines, and execution •Ability to document plans, outcomes, and learnings in a clear and structured way Preferred skills and experience •Experience supporting campaign or events marketing programs in a B2B environment •Familiarity with virtual event platforms and registration tools •Experience collaborating with sales or demand teams on post event follow up •Background in hospitality, marketing, or a related field**Must be willing to work at the client site 3-5 days weekly.** The compensation range for the position in the U.S. is $100,080 to $190,080 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation range for the following work locations: California (San Francisco Bay Area): $120,120 to $228,000California (All Other): $110,040 to $209,040Colorado: $100,080 to $190,080Massachusetts: $100,080 to $209,040New York City: $120,120 to $228,000Washington: $110,040 to $209,040Washington DC: $110,040 to $209,040 This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.Applications will be accepted on a rolling basis.