AI Innovation Lab Experience Lead

1000 Kyndryl, Inc.; Dallas (TX); On-site; USD 144,000 - 273,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Paid time off

Job summary

Kyndryl is hiring an Associate Director, AI and Innovation Lab Experience Lead for the Dallas area. The role oversees customer engagement, pipeline growth, and delivery operations in a full-time, office-based position at our Dallas Innovation Lab.

The candidate will lead C‑suite sessions, manage engagements end-to-end, and contribute to pre‑sales and program development while shaping the AI Innovation Lab’s strategic impact.

Qualifications

• 8+ years of proven experience facilitating senior-level workshops, innovation sessions, or strategic advisory engagements.

Responsibilities

• Lead and facilitate rapid innovation sessions and AI experiences with senior customer stakeholders.
• Build and sustain trusted relationships with customer stakeholders across engagements.
• Ensure high-quality customer sessions with preparation, delivery, and post‑session follow‑up.

Skills

C-Suite facilitation

Stakeholder management

Facilitation

Innovation strategy

Executive advisory

Tools

AI frameworks

Job description

Kyndryl is hiring an Associate Director, AI and Innovation Lab Experience Lead for the Dallas area. The role oversees customer engagement, pipeline growth, and delivery operations in a full-time, office-based position at our Dallas Innovation Lab.

The candidate will lead C‑suite sessions, manage engagements end-to-end, and contribute to pre‑sales and program development while shaping the AI Innovation Lab’s strategic impact.