Strategic Design Director, AI & Innovation Lab

1000 Kyndryl, Inc.; Dallas, Frisco (TX, TX); On-site; USD 180,000 - 342,000; Full time

Benefits offered by this job

Discretionary annual bonus

Medical and dental coverage

Job summary

Kyndryl, Inc. is seeking a Design Strategist to translate business goals into human-centered strategies and experiences. The role balances discovery, design, and delivery of strategic recommendations that teams can act on.

You will lead engagements, surface insights via interviews and workshops, and craft journeys and roadmaps that guide decision making across strategy, technology, and delivery teams.

Qualifications

• Experience in design strategy, service design, or business strategy consulting.
• Led discovery and design strategy work from problem framing through strategic recommendation.
• Background in user research methods, synthesis techniques, and insight development.
• Experience creating design artifacts such as journeys, service blueprints, experience principles, or roadmaps.
• Ability to connect customer experience, business goals, and technology considerations into a coherent strategy.
• Experience working with cross-functional teams to deliver practical, implementable outcomes.

Responsibilities

• Lead design strategy engagements that clarify customer challenges, success measures, and desired outcomes.
• Plan and facilitate discovery activities such as interviews, workshops, and research to surface user, business, and operational insights.
• Synthesize qualitative and quantitative inputs into clear problem statements, opportunity areas, and strategic design principles.
• Develop artifacts such as experience visions, service concepts, journey maps, and strategic roadmaps that guide decision making.
• Collaborate with multidisciplinary teams including strategy, technology, and delivery roles to align design intent with execution.
• Translate complex findings into clear narratives and recommendations that support customer decisions and prioritization.

Skills

Design strategy

Service design

Business strategy

User research

Synthesis techniques

Journeys & roadmaps

Cross-functional teamwork

Job description

Kyndryl, Inc. is seeking a Design Strategist to translate business goals into human-centered strategies and experiences. The role balances discovery, design, and delivery of strategic recommendations that teams can act on.

You will lead engagements, surface insights via interviews and workshops, and craft journeys and roadmaps that guide decision making across strategy, technology, and delivery teams.