AI Innovation Lab Director: Strategy & Impact

Kyndryl Inc.; San Francisco (CA); On-site; USD 216,000 - 410,000; Full time

Benefits offered by this job

Medical & dental

Disability insurance

Retirement plan

Paid time off

Job summary

Kyndryl Inc. is seeking a Director, AI Innovation Lab Vital Lead to shape strategic design for AI-enabled experiences.

You will translate business goals into human-centered strategies, guiding teams through discovery, framing opportunities, and delivering actionable roadmaps that connect customer needs with technology choices. In this senior role, you will lead design strategy engagements, facilitate workshops with executive stakeholders, and mentor multidisciplinary teams to produce tangible

Qualifications

• Experience in design strategy or closely related field.
• Ability to lead discovery and translate insights into strategy.
• Experience creating journeys, service blueprints, and roadmaps.

Responsibilities

• Lead design strategy engagements with clear outcomes.
• Plan discovery activities: interviews, workshops, research.
• Synthesize inputs into problem statements and opportunities.
• Develop journey maps and service concepts to guide decisions.
• Collaborate with strategy, tech, and delivery teams.

Skills

Design strategy

Service design

Business strategy

User research

Roadmaps & artifacts

Job description

Kyndryl Inc. is seeking a Director, AI Innovation Lab Vital Lead to shape strategic design for AI-enabled experiences.

You will translate business goals into human-centered strategies, guiding teams through discovery, framing opportunities, and delivering actionable roadmaps that connect customer needs with technology choices. In this senior role, you will lead design strategy engagements, facilitate workshops with executive stakeholders, and mentor multidisciplinary teams to produce tangible