Experience Design Lead - AI-Driven, Human-Centered (Remote)

Kyndryl Inc.; Dallas (TX); Remote; USD 144,000 - 273,000; Full time

Job summary

Kyndryl is seeking an Associate Director of Experience Design (Remote) to lead the design vision for complex client projects. You will develop strategies aligned with client goals and guide a design team through impactful, human-centered experiences.

You will drive AI-enabled design initiatives, mentor colleagues, and maintain strong relationships with senior stakeholders to ensure design decisions reflect strategic direction. This role emphasizes ethical AI use and ongoing learning.

Qualifications

• Human-centered design methods and mindset.
• Co-Creation through workshops and collaborative sessions.
• Storytelling and clear, compelling communication.
• User research including generative and evaluative studies.
• Prototyping across low-to-high fidelity.
• Visual information design.
• AI and Data Ethics in design.

Responsibilities

• Lead the overall design vision for complex client projects.
• Develop design strategies aligning with customer business goals and integrate into broader tech/innovation plans.
• Mentor junior design team members and guide skill development.
• Build strong relationships with senior client stakeholders and ensure alignment with strategic vision.

Skills

Human-Centered Design

Co-Creation

Storytelling

User Research

Prototyping

Visual Communication

AI and Data Ethics

Education

Bachelor’s Degree or equivalent portfolio

MDM, MDes, MFA, dMBA or equivalent

Job description

Kyndryl is seeking an Associate Director of Experience Design (Remote) to lead the design vision for complex client projects. You will develop strategies aligned with client goals and guide a design team through impactful, human-centered experiences.

You will drive AI-enabled design initiatives, mentor colleagues, and maintain strong relationships with senior stakeholders to ensure design decisions reflect strategic direction. This role emphasizes ethical AI use and ongoing learning.