Hybrid AI-Driven Customer Success Manager

Salesforce, Inc.; Chicago (IL); Hybrid; USD 123,000 - 227,000; Full time

Benefits offered by this job

Office-flexible schedule

Hybrid work arrangement

Job summary

Salesforce, Inc. seeks a Customer Success Manager (CSM) to ensure high-value customers achieve ROI with Signature Success Plan.

The role acts as a trusted advisor, aligning business priorities with technical solutions and guiding customers through the Signature lifecycle. The ideal candidate has 3+ years in Customer Success or SaaS, strong consulting and stakeholder-management skills, and experience with Salesforce Service Cloud.

Qualifications

• 3+ years of experience in Customer Success or SaaS roles.
• Strong consulting and stakeholder-management skills.
• Ability to translate business needs into technical guidance.
• Experience with Salesforce Service Cloud is highly preferred.

Responsibilities

• Serve as single point of accountability for Signature deliverables and renewals.
• Coordinate all Signature lifecycle deliverables and stakeholder alignment.
• Drive adoption of Sales and Service Cloud features with teams.
• Track usage and forecast data to guide value realization.
• Build trusted advisor relationships with customer IT and business leaders.

Skills

Customer Success

SaaS

Consulting

Stakeholder management

Executive communication

Tools

Salesforce Service Cloud

Omni-Channel

Digital Engagement

Job description

Salesforce, Inc. seeks a Customer Success Manager (CSM) to ensure high-value customers achieve ROI with Signature Success Plan.

The role acts as a trusted advisor, aligning business priorities with technical solutions and guiding customers through the Signature lifecycle. The ideal candidate has 3+ years in Customer Success or SaaS, strong consulting and stakeholder-management skills, and experience with Salesforce Service Cloud.