Hybrid Account Manager – Logistics & Customer Growth

ContainerPort Group; Rocky River (OH); Hybrid; USD 55,000 - 75,000; Full time

Job summary

ContainerPort Group seeks an Account Manager to oversee a portfolio of customer accounts in a hybrid Rocky River, OH role. You will serve as the primary client contact, ensuring timely transportation and logistics services, addressing issues, and coordinating with operations and dispatch.

The position emphasizes proactive communication, data-driven insights, and contract compliance to grow existing business.

Qualifications

• Experience in account management, customer service, or client relationships within logistics.
• Strong communication, negotiation, and conflict resolution skills.
• Ability to analyze data, interpret reports, and use business metrics to support performance decisions.
• Proficiency with CRM systems or transportation management systems; comfortable learning new software.
• Organized and detail‑oriented in a fast‑paced environment.
• Collaborative mindset and ability to work with operations, dispatch, and leadership in a hybrid setting.
• High level of professionalism, reliability, and commitment to safety and service standards.
• Associate or bachelor’s degree in Business, Logistics, or related field preferred; equivalent experience considered.

Responsibilities

• Manage a portfolio of customer accounts and serve as the primary contact for clients.
• Monitor shipments and resolve service issues; coordinate with operations and dispatch teams.
• Communicate proactively about order status, pricing, and service options.
• Analyze account performance, prepare reports, and identify opportunities to improve service levels.
• Support contract compliance and handle customer inquiries; collaborate with internal stakeholders to maintain high satisfaction.

Skills

Account management

Customer service

Communication

Negotiation

Conflict resolution

Data analysis

Reporting

CRM systems

MS Office

Attention to detail

Collaboration

Education

Associate or bachelor’s degree in Business/Logistics/Supply Chain

Job description

ContainerPort Group seeks an Account Manager to oversee a portfolio of customer accounts in a hybrid Rocky River, OH role. You will serve as the primary client contact, ensuring timely transportation and logistics services, addressing issues, and coordinating with operations and dispatch.

The position emphasizes proactive communication, data-driven insights, and contract compliance to grow existing business.