Strategic Account Manager – Intermodal & Logistics

ContainerPort Group; Rocky River, Northern (OH, KY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) plan with company match

Paid Time Off

Life insurance

Disability insurance

Employee Assistance Program

Tuition assistance

Bonus eligibility

Job summary

ContainerPort Group is seeking an adaptive Account Manager to provide superior client support and grow our customer base. The role will require collaboration with internal teams and direct communication with clients, with a hybrid work arrangement and a preference for candidates located in the U.S.

regions where we operate. The successful candidate will manage orders, maintain accurate customer data in Salesforce, and coordinate with colleagues to meet logistics needs while driving new business

Qualifications

• 2–3 years of account management experience in intermodal/trucking.
• High School Diploma required.
• Excellent customer service and interpersonal skills.
• Strong communication (verbal, written) across tools (text, email, phone, video).

Responsibilities

• Coordinate with internal teams on customer’s logistical needs and updates.
• Follow up with customers regarding current and projected availability.
• Coordinate daily with other account managers, directors, and internal teams.
• Enter daily order updates in the TMS software for customer shipments.
• Record and document customer records in Salesforce.
• Review non-invoice reports with account managers daily.
• Perform other duties as assigned.

Skills

Account management

Salesforce

Microsoft Office

Communication

Education

High School Diploma

Tools

Salesforce

Microsoft Office

TMS software

Job description

ContainerPort Group is seeking an adaptive Account Manager to provide superior client support and grow our customer base. The role will require collaboration with internal teams and direct communication with clients, with a hybrid work arrangement and a preference for candidates located in the U.S.

regions where we operate. The successful candidate will manage orders, maintain accurate customer data in Salesforce, and coordinate with colleagues to meet logistics needs while driving new business