Hybrid Freight Account Manager - Client Growth & Service

Colonial Group; Des Plaines (IL); Hybrid; USD 33,000 - 41,000; Full time

Job summary

CJ Logistics is seeking an Account Manager to strengthen client relationships and drive revenue within existing accounts. You will serve as the main contact, address issues, and coordinate shipments with internal teams to ensure timely updates.

Ideal candidates have 2+ years in account management or logistics, strong communication skills, and proficiency in CRM and MS Office. Hybrid role based in Des Plaines, IL with up to 10% travel.

Qualifications

• 2+ years of experience in account management, logistics, or a related customer facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• High attention to detail and organizational skills.
• Proficiency in CRM systems and Microsoft Office Suite.
• Ability to be client-focused with a commitment to building long-term relationships.

Responsibilities

• Serve as the primary point of contact for assigned accounts, fostering strong relationships and trust.
• Ensure customer satisfaction by addressing concerns, resolving issues, and delivering exceptional service.
• Identify and pursue opportunities to expand services and revenue within existing accounts.
• Collaborate with internal teams to ensure smooth execution of shipments, accurate documentation, and timely updates.
• Track account performance, analyze trends, and provide recommendations to improve service and strengthen client relationships.
• Provide regular updates to clients on shipment status, performance metrics, and any relevant insights.
• Act promptly to address operational issues, shipment delays, or service disruptions, ensuring customer expectations are met.
• Keep clients informed about new services, industry trends, and company updates to maximize engagement and loyalty.
• Maintain accurate and up-to-date records of account activity, communications, and opportunities in the company’s CRM system.
• Follows established communication protocols and maintains professional interactions.
• Travel up to 10% of the time to CJ Logistics America locations or customer sites.
• Perform other related job duties as assigned or required.

Skills

Account management

CRM systems

MS Office

Communication

Problem solving

Attention to detail

Interpersonal skills

Client-focused

Independent worker

Fast-paced environment

Education

Bachelor’s degree in Business/Logistics

Tools

CRM systems

Microsoft Office Suite

Job description

CJ Logistics is seeking an Account Manager to strengthen client relationships and drive revenue within existing accounts. You will serve as the main contact, address issues, and coordinate shipments with internal teams to ensure timely updates.

Ideal candidates have 2+ years in account management or logistics, strong communication skills, and proficiency in CRM and MS Office. Hybrid role based in Des Plaines, IL with up to 10% travel.