Accout Manager

ContainerPort Group; Rocky River (OH); Hybrid; USD 55,000 - 75,000; Full time

Job summary

ContainerPort Group seeks an Account Manager to oversee a portfolio of customer accounts in a hybrid Rocky River, OH role. You will serve as the primary client contact, ensuring timely transportation and logistics services, addressing issues, and coordinating with operations and dispatch.

The position emphasizes proactive communication, data-driven insights, and contract compliance to grow existing business.

Qualifications

• Experience in account management, customer service, or client relationships within logistics.
• Strong communication, negotiation, and conflict resolution skills.
• Ability to analyze data, interpret reports, and use business metrics to support performance decisions.
• Proficiency with CRM systems or transportation management systems; comfortable learning new software.
• Organized and detail‑oriented in a fast‑paced environment.
• Collaborative mindset and ability to work with operations, dispatch, and leadership in a hybrid setting.
• High level of professionalism, reliability, and commitment to safety and service standards.
• Associate or bachelor’s degree in Business, Logistics, or related field preferred; equivalent experience considered.

Responsibilities

• Manage a portfolio of customer accounts and serve as the primary contact for clients.
• Monitor shipments and resolve service issues; coordinate with operations and dispatch teams.
• Communicate proactively about order status, pricing, and service options.
• Analyze account performance, prepare reports, and identify opportunities to improve service levels.
• Support contract compliance and handle customer inquiries; collaborate with internal stakeholders to maintain high satisfaction.

Skills

Account management

Customer service

Communication

Negotiation

Conflict resolution

Data analysis

Reporting

CRM systems

MS Office

Attention to detail

Collaboration

Education

Associate or bachelor’s degree in Business/Logistics/Supply Chain

Job description

Company Description

ContainerPort Group (CPG®) is an award-winning multimodal transportation company specializing in intermodal drayage. Headquartered in Cleveland, Ohio and founded in 1971, CPG provides comprehensive trucking and logistics services across North America. With more than 50 years of industry experience, a nationwide network of terminal locations, and a large, dependable driver fleet, CPG has built a strong reputation as a trusted drayage partner. Team members join a company focused on reliability, safety, and customer service in the logistics and transportation sector. Job opportunities and additional company information can be found at https://www.containerport.com/careers.

Role Description

The Account Manager role is a full-time hybrid position based in Rocky River, OH, with flexibility for some work from home. This role manages a portfolio of customer accounts, serving as the primary point of contact for clients and ensuring that transportation and logistics services are delivered accurately and on time. Day-to-day responsibilities include monitoring shipments, resolving service issues, coordinating with operations and dispatch teams, and communicating proactively with customers about order status, pricing, and service options. The Account Manager analyzes account performance, prepares reports, and identifies opportunities to improve service levels and grow business within existing accounts. This role also supports contract compliance, manages customer inquiries, and collaborates with internal stakeholders to maintain high standards of customer satisfaction.

Qualifications

• Proven experience in account management, customer service, or client relationship roles within logistics, transportation, or a related industry.
• Strong skills in communication, negotiation, and conflict resolution to manage customer expectations and address service issues effectively.
• Ability to analyze data, interpret reports, and use basic business and financial metrics to support account performance and decision-making.
• Proficiency with office productivity tools and CRM or transportation management systems; comfort learning new software platforms.
• Organized and detail-oriented approach to managing multiple accounts, priorities, and deadlines in a fast-paced environment.
• Collaborative mindset and ability to work closely with operations, dispatch, and leadership teams in a hybrid work setting.
• High level of professionalism, reliability, and commitment to safety and service standards.
• Associate or bachelor's degree in Business, Logistics, Supply Chain, or a related field preferred; equivalent experience considered.