Hybrid Account Manager - Intermodal Logistics & Growth

World Group; Rocky River (OH); Hybrid; USD 52,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

401(k) match

Paid time off

Flexible schedule

Professional development

Tuition assistance

Bonus eligibility

Job summary

World Group's ContainerPort Group is seeking an adaptive Account Manager to support customers, coordinate shipments, and grow our North American intermodal client base in a hybrid role (3 days in office). You’ll work with internal teams and clients to ensure accurate order updates and service excellence.

The ideal candidate has 2–3 years in account management in intermodal/trucking, a High School diploma, strong communication, and proficiency with Salesforce and Microsoft Office.

Qualifications

• At least 2-3 years of account management experience in intermodal/trucking.
• High School Diploma Required
• Possesses a high degree of initiative
• Excellent customer service and interpersonal skills
• Above average communication skills (verbal, written) using tools (text, email, phone, video)
• Effective communication with cross-functional stakeholders
• Attention to detail
• Must be computer literate and able to use the Microsoft Office Suite
• Ability to multi-task in a dynamic work environment

Responsibilities

• Coordinating with internal teams on customer's logistical needs and updates
• Follow-up with customers regarding current and projected availability
• Coordinate daily with other account managers, directors, and internal teams
• Daily order updates in TMS software for customer shipments
• Utilize Salesforce to record and document customer records
• Daily review of non-invoice report with account managers
• Other duties as assigned

Skills

Customer service

Communication

Interpersonal skills

Team collaboration

Initiative

Education

High School Diploma

Tools

Salesforce

Microsoft Office

Job description

World Group's ContainerPort Group is seeking an adaptive Account Manager to support customers, coordinate shipments, and grow our North American intermodal client base in a hybrid role (3 days in office). You’ll work with internal teams and clients to ensure accurate order updates and service excellence.

The ideal candidate has 2–3 years in account management in intermodal/trucking, a High School diploma, strong communication, and proficiency with Salesforce and Microsoft Office.