Hybrid Access Center Specialist II: Scheduling & Billing

Nemours Children's Health; Orlando (FL); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

403B with employer match

Job summary

Nemours Children's Health in Orlando, Florida invites applications for an Access Center Specialist II (Full-Time) in a hybrid work setting. You will communicate with patients and providers by phone to schedule specialty appointments, collect demographics and insurance data, and discuss financial responsibilities as needed.

You will monitor registration and insurance tasks, support clinic staff, and ensure accurate EMR documentation.

Qualifications

• Minimum one year of customer service, medical office, or call center experience preferred.
• NAHAM certificate (CHAA) preferred.

Responsibilities

• Answer incoming calls to schedule appointments and make follow-ups.
• Enter accurate demographic and insurance information.
• Explain financial obligations and collect payments when appropriate.
• Verify insurance eligibility and authorizations as needed.
• Coordinate with clinic staff to ensure timely appointments and billing.

Skills

Customer service

Medical office experience

Call center experience

Education

High School Diploma

NAHAM CHAA preferred

Job description

Nemours Children's Health in Orlando, Florida invites applications for an Access Center Specialist II (Full-Time) in a hybrid work setting. You will communicate with patients and providers by phone to schedule specialty appointments, collect demographics and insurance data, and discuss financial responsibilities as needed.

You will monitor registration and insurance tasks, support clinic staff, and ensure accurate EMR documentation.