Hybrid Patient Access & Scheduling Specialist II

Nemours-Children; Jacksonville (FL); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive base compensation

Annual incentive/bonus potential

Comprehensive benefits

401(k) with employer match

Public Service Loan Forgiveness (not‑f

No Florida state income tax benefits

Job summary

Nemours is seeking an Access Center Specialist II for our Jacksonville, FL team. This hybrid role communicates with patients and providers by phone to schedule specialty appointments, collect demographic and insurance information, and discuss financial obligations with families.

The position emphasizes accuracy and courteous service in line with division guidelines. The Specialist monitors registration and insurance items in patient work queues, supports timely claim filing in the EMR, and

Qualifications

• High School Diploma required.
• Prior customer service or medical office experience preferred.
• NAHAM CHAA certification is a plus.

Responsibilities

• Answer incoming calls to schedule patient appointments and make follow-ups.
• Enter accurate demographics and insurance information.
• Discuss financial obligations with families and collect when appropriate.
• Verify insurance eligibility and authorizations when needed.
• Coordinate with clinics and billing to ensure smooth patient access.

Skills

Customer service

Call center

Communication

Professionalism

Education

High School Diploma

NAHAM CHAA (preferred)

Job description

Nemours is seeking an Access Center Specialist II for our Jacksonville, FL team. This hybrid role communicates with patients and providers by phone to schedule specialty appointments, collect demographic and insurance information, and discuss financial obligations with families.

The position emphasizes accuracy and courteous service in line with division guidelines. The Specialist monitors registration and insurance items in patient work queues, supports timely claim filing in the EMR, and