HVAC Supply Counterperson: Customer Service & Delivery

United Refrigeration, Inc.; Urbandale (IA); Hybrid; USD 42,000 - 52,000; Full time

Job summary

United Refrigeration, Inc. in Urbandale, IA is seeking a customer service and warehouse associate to greet customers, answer phones, and process orders.

The role includes assisting with inventory, transfers, and daily operations at the branch. Responsibilities include providing knowledgeable customer support, operating a computer for invoicing and order processing, and performing stock handling, loading/unloading, and safe work practices.

Qualifications

• Ability to cross-reference and recommend substitute products
• Ability to get along with customers and other employees, follow directions and work under pressure

Responsibilities

• Greet customers promptly and courteously by name (if known)
• Answer telephones promptly and courteously identifying yourself and the company
• Provide professional and knowledgeable assistance to customers
• Provide accurate and timely execution of customer's orders, requests and other services
• Enhance customer orders by asking if other products are needed that were not specifically requested
• Use computer to do invoicing, credits, returns, reclaim, product procurement/replenishment, cash box reconciliation etc.
• Load and unload company, customer and outside carrier vehicles using proper equipment
• Break down and put away stock
• Regular and punctual attendance
• Participate in the After Hours Emergency Call rotation to assist customers when the branch is closed
• Follow-through/follow-up on promises and commitments made to customers
• Make deliveries as needed
• Assist in maintaining a clean and safe work environment inside and out; i.e., empty trash, sweep floors, clean bathroom(s), etc.
• Maintain current vendor catalogs, cross-references, price sheets, literature and specification data, and MSDS sheets
• Perform related jobs as required

Job description

United Refrigeration, Inc. in Urbandale, IA is seeking a customer service and warehouse associate to greet customers, answer phones, and process orders.

The role includes assisting with inventory, transfers, and daily operations at the branch. Responsibilities include providing knowledgeable customer support, operating a computer for invoicing and order processing, and performing stock handling, loading/unloading, and safe work practices.