HVAC Supply Counter Specialist

United Refrigeration, Inc.; Gilbert (AZ); Hybrid; USD 21,000 - 30,000; Full time

Job summary

United Refrigeration, Inc. seeks a customer service focused associate to greet customers, answer phones, and provide knowledgeable assistance while processing orders and return tasks.

The role emphasizes accurate invoicing, stock handling, and maintaining a clean, safe work environment in a fast-paced branch. Responsibilities include upselling where appropriate, maintaining vendor catalogs, and supporting after-hours call rotations, with overtime seasons and Saturdays as needed.

Qualifications

• Experience in customer service and sales is preferred.
• Ability to cross-reference and upsell products.
• Comfort with using computer systems for invoicing and order entry.

Responsibilities

• Greet customers promptly and courteously by name.
• Answer phones and identify yourself and the company.
• Provide accurate and timely execution of customer orders and services.
• Break down and stock handling, load/unload vehicles, and maintain clean work areas.

Skills

Customer service mindset

Cross-selling ability

Education

Basic HVAC knowledge

Product offering knowledge across rest of industry

Attend in-house seminars and trade groups

Tools

Fork lift

Computer/office equipment operation

Job description

United Refrigeration, Inc. seeks a customer service focused associate to greet customers, answer phones, and provide knowledgeable assistance while processing orders and return tasks.

The role emphasizes accurate invoicing, stock handling, and maintaining a clean, safe work environment in a fast-paced branch. Responsibilities include upselling where appropriate, maintaining vendor catalogs, and supporting after-hours call rotations, with overtime seasons and Saturdays as needed.