HVAC Customer Service & Orders Specialist

United Refrigeration, Inc.; Las Vegas (NV); Hybrid; USD 41,000 - 58,000; Full time

Job summary

United Refrigeration, Inc. is seeking a customer-focused team member to provide prompt and courteous service in a fast-paced environment. You will greet customers, answer phones, and process orders while ensuring accuracy in invoicing, returns, and procurement.

There is a strong emphasis on cross-selling and maintaining product knowledge. The role also includes assisting with deliveries, loading/unloading vehicles, and keeping the work area clean and safe.

Qualifications

• Customer service experience with professional demeanor.
• Strong communication and problem-solving abilities.
• Willingness to assist in deliveries and inventory tasks.

Responsibilities

• Greet customers promptly by name and identify the company.
• Answer telephones promptly with professional identification.
• Process orders, invoices, credits, returns, and procurement tasks.
• Assist customers with knowledge of products and services.
• Support stock handling and site cleanliness.

Skills

Customer service

Communication

Multi-tasking

Education

High school diploma

Tools

Fork lift

Job description

United Refrigeration, Inc. is seeking a customer-focused team member to provide prompt and courteous service in a fast-paced environment. You will greet customers, answer phones, and process orders while ensuring accuracy in invoicing, returns, and procurement.

There is a strong emphasis on cross-selling and maintaining product knowledge. The role also includes assisting with deliveries, loading/unloading vehicles, and keeping the work area clean and safe.