HVAC Counter & Customer Service Specialist

United Refrigeration Inc.; New York (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

United Refrigeration Inc. is seeking a customer-focused associate to deliver prompt, knowledgeable service in a fast-paced environment. You will greet customers, assist with orders, and help ensure accurate invoicing and on-time deliveries.

Responsibilities include upselling related products, maintaining stock accuracy, and supporting a safe, clean store and warehouse area. The role requires physical ability and a proactive team player attitude.

Qualifications

• Basic knowledge of heating, air conditioning and refrigeration.
• Learn United's product offering and industry.
• Attend in-house product seminars and vendor trainings.

Responsibilities

• Greet customers promptly and courteously by name.
• Provide professional and knowledgeable assistance to customers and ensure accurate order execution.
• Enhance customer orders by suggesting additional products.
• Use computer for invoicing, credits, returns, procurement, and stock management.
• Load and unload vehicles and maintain stock.
• Maintain a clean and safe work environment.

Skills

Cross-reference substitutes

Customer service

Teamwork under pressure

Education

HVAC/R knowledge

In-house product training

Tools

Fork lift

Job description

United Refrigeration Inc. is seeking a customer-focused associate to deliver prompt, knowledgeable service in a fast-paced environment. You will greet customers, assist with orders, and help ensure accurate invoicing and on-time deliveries.

Responsibilities include upselling related products, maintaining stock accuracy, and supporting a safe, clean store and warehouse area. The role requires physical ability and a proactive team player attitude.