HVAC Service Scheduler & Coordinator

Daikin Applied Americas; Washington (District of Columbia); On-site; USD 39,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401K with company match

Paid time off

Tuition reimbursement

Job summary

Daikin Applied, a leader in the HVAC industry, seeks a Service Coordinator in the Washington DC area to manage scheduling, dispatch, and documentation for field Technicians. This role focuses on customer interaction, billing, and warranty administration while coordinating across service teams in a fast-paced, growth-oriented environment.

The successful candidate will bring 2+ years in MEP service, strong MS Office skills, and experience with service-tracking software.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• 2+ years of experience in MEP service field.
• Experience in boiler or installation service preferred.
• Experience with Astea Alliance or other service tracking software.
• Working knowledge of Microsoft Office Suite.

Responsibilities

• Schedule and dispatch Technicians with Supervisor, Service Center, or District Manager.
• Handle customer inquiries and route technical questions to the right resource.
• Track time and attendance for Technicians.
• Coordinate job start-ups and communicate scheduling with customers.
• Invoice and bill customers.
• Perform local office AP/AR functions and follow up on payments.
• Coordinate warranty administration; order parts and track shipments.
• Answer phones and greet customers; maintain professional contact.
• Enter information into Astea Alliance; manage work orders and hours for billing.
• Close-out work orders timely and file all paperwork.

Skills

MEP experience

Boiler service

MS Office

Education

High school diploma or equivalent

Bachelor's degree

Tools

Astea Alliance

Microsoft Office

Job description

Daikin Applied, a leader in the HVAC industry, seeks a Service Coordinator in the Washington DC area to manage scheduling, dispatch, and documentation for field Technicians. This role focuses on customer interaction, billing, and warranty administration while coordinating across service teams in a fast-paced, growth-oriented environment.

The successful candidate will bring 2+ years in MEP service, strong MS Office skills, and experience with service-tracking software.