HVAC Service Coordinator: Scheduling, Billing & Support

Daikin Applied Americas; Tampa (FL); On-site; USD 81,967,000 - 134,729,000; Full time

Job summary

Daikin Applied Americas in Tampa, FL is seeking a Sr Service Coordinator to support scheduling, invoicing, and communications with customers and technicians. The role involves coordinating startups, tracking hours, and ensuring timely paperwork and payments.

You will work with field teams and office staff to keep operations running smoothly. Ideal candidates bring HVAC experience, familiarity with service tracking software, and strong MS Office skills.

Qualifications

• High School Diploma or GED.
• 6–8 years of related experience in mechanical, electrical, or plumbing service.
• Bachelor’s degree may be considered in lieu of work experience.
• Experience with HVAC Technicians preferred.
• Experience with Astea or other service tracking software.
• Proficient in Microsoft Office Suite.

Responsibilities

• Schedule and dispatch technicians for startup, repairs, warranty, and maintenance.
• Handle customer inquiries and route technical questions to the right resource.
• Track time and attendance for technicians.
• Coordinate startups and communicate with customers on scheduling and progress.
• Invoice and bill customers.
• Assist with local office AP/AR functions and follow up on payments.
• Coordinate warranty administration, parts orders, and shipments.
• Answer phones and greet customers professionally.
• Assist new hires with paperwork and HR onboarding on day one.
• Maintain OSHA logs.
• Enter data into ERP system for work orders, customers, and technician hours.
• Ensure timely close-out of work orders and proper paperwork filing.
• Gather prevailing wage data and report hours for PW jobs.
• Maintain office equipment and supplies.
• Provide initial notification of Workers’ Compensation claims.

Skills

HVAC knowledge

Scheduling

Customer communication

Education

High School Diploma or GED

Bachelor's degree (in lieu of experience)

Tools

Astea

Microsoft Office

Job description

Daikin Applied Americas in Tampa, FL is seeking a Sr Service Coordinator to support scheduling, invoicing, and communications with customers and technicians. The role involves coordinating startups, tracking hours, and ensuring timely paperwork and payments.

You will work with field teams and office staff to keep operations running smoothly. Ideal candidates bring HVAC experience, familiarity with service tracking software, and strong MS Office skills.