HVAC Service Scheduler and Operations Coordinator II

Daikin Applied; Oak Ridge (FL); Presencial; USD 40.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401K retirement plan

Paid time off

Paid holidays

Paid sick time

Tuition reimbursement

Descripción de la vacante

Daikin Applied, located in Orlando, FL, is seeking a Service Coordinator II to coordinate scheduling and dispatch for startup, maintenance, and repairs, while handling customer inquiries and ensuring accurate time/attendance tracking for technicians. Ideal candidates have 6–8+ years in mechanical/electrical/plumbing service, HVAC tech exposure, and proficiency with Astea or similar systems; MS Office skills are required.

This in-office role supports operations and billing activities.

Formación

• High School Diploma or GED required.
• 6-8+ years of related experience in mechanical, electrical, or plumbing service field.
• Bachelor's degree may be considered in lieu of work experience.
• Experience working with HVAC Technicians (preferred).
• Experience with Astea and/or any other service tracking software.
• Proficient knowledge of Microsoft Office Suite.

Responsabilidades

• Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of technicians for jobs (Startups/repairs, warranty, maintenance)
• Handle customer inquiries and routes questions of technical nature to the appropriate resource
• Tracking of time and attendance for technicians
• Coordinate job startups and maintain communication with the customer regarding scheduling for the startup and follow-up on jobs in progress/completed
• Invoice and bill customers
• Assist in performing local office AP/AR functions and follows up with customer to ensure that payment has been received
• Coordinate warranty administration process, parts orders, and track shipments
• Answer telephones and greet customers while maintaining professional and courteous customer contact
• Assist new hires in the completion of their new hire paperwork, complete employer required sections of forms (I-9) and ensure that it is sent to Human Resources on the new employee's first day of employment
• Maintain OSHA logs
• Enter all information and maintain information into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes
• Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job
• Responsible for gathering local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources
• Maintain filing for and office equipment (copier, telephone, fax, etc.)
• Provide initial notification of Workers Compensation claims to insurance carrier

Conocimientos

HVAC experience

Scheduling & dispatch

Customer inquiries handling

Microsoft Office

Educación

High School Diploma or GED

Bachelor's degree may be considered in lieu of work experience

Herramientas

Astea

Descripción del empleo

Daikin Applied, located in Orlando, FL, is seeking a Service Coordinator II to coordinate scheduling and dispatch for startup, maintenance, and repairs, while handling customer inquiries and ensuring accurate time/attendance tracking for technicians. Ideal candidates have 6–8+ years in mechanical/electrical/plumbing service, HVAC tech exposure, and proficiency with Astea or similar systems; MS Office skills are required.

This in-office role supports operations and billing activities.