HVAC Service Dispatcher - Onsite in Reno, Growth Focus

Sierra Air; Reno (NV); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Job summary

Sierra Air in Reno, NV is seeking a full-time, experienced Dispatcher to join our residential Plumbing and HVAC team. You will assign service calls, manage technician schedules, schedule and reschedule customer appointments, and work closely with CSRs in a fast-paced office setting.

Ideal candidates have at least 1 year dispatching for a service company, strong data entry and MS Office skills, and a calm, professional demeanor under pressure. We offer a stable full-time role with benefits.

Qualifications

• 1 year of dispatching experience for a service company.
• High school diploma or equivalent.
• One year of customer service experience.
• Ability to accurately enter data into the computer.
• Typing speed of 30 wpm.
• Organized and detail oriented.
• Ability to work under pressure.
• Good working knowledge of Microsoft Outlook, Excel, and Word.
• 401(k) matching and paid time off offered.

Responsibilities

• Answer incoming phone calls from technicians and customers.
• Communicate with customers in a friendly, professional manner.
• Accurately schedule appointments in the computer system.
• Maintain a constant, professional line of communication with field employees.
• Collect correct information from customer.
• Upsell products and services.
• Contact customers to move up/reschedule appointments.
• Stay calm and professional under sometimes high stress situations.
• Provide excellent external and internal customer service.
• All other duties assigned by management.

Skills

Dispatching experience

Customer service

Typing 30 wpm

Data entry

Organized and detail oriented

Work under pressure

Microsoft Outlook

Microsoft Excel

Microsoft Word

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Sierra Air in Reno, NV is seeking a full-time, experienced Dispatcher to join our residential Plumbing and HVAC team. You will assign service calls, manage technician schedules, schedule and reschedule customer appointments, and work closely with CSRs in a fast-paced office setting.

Ideal candidates have at least 1 year dispatching for a service company, strong data entry and MS Office skills, and a calm, professional demeanor under pressure. We offer a stable full-time role with benefits.