Dispatcher

Sierra Air; Reno (NV); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Job summary

Sierra Air in Reno, NV is seeking a full-time, experienced Dispatcher to join our residential Plumbing and HVAC team. You will assign service calls, manage technician schedules, schedule and reschedule customer appointments, and work closely with CSRs in a fast-paced office setting.

Ideal candidates have at least 1 year dispatching for a service company, strong data entry and MS Office skills, and a calm, professional demeanor under pressure. We offer a stable full-time role with benefits.

Qualifications

• 1 year of dispatching experience for a service company.
• High school diploma or equivalent.
• One year of customer service experience.
• Ability to accurately enter data into the computer.
• Typing speed of 30 wpm.
• Organized and detail oriented.
• Ability to work under pressure.
• Good working knowledge of Microsoft Outlook, Excel, and Word.
• 401(k) matching and paid time off offered.

Responsibilities

• Answer incoming phone calls from technicians and customers.
• Communicate with customers in a friendly, professional manner.
• Accurately schedule appointments in the computer system.
• Maintain a constant, professional line of communication with field employees.
• Collect correct information from customer.
• Upsell products and services.
• Contact customers to move up/reschedule appointments.
• Stay calm and professional under sometimes high stress situations.
• Provide excellent external and internal customer service.
• All other duties assigned by management.

Skills

Dispatching experience

Customer service

Typing 30 wpm

Data entry

Organized and detail oriented

Work under pressure

Microsoft Outlook

Microsoft Excel

Microsoft Word

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

We are a fast-growing residential Plumbing and HVAC company looking for a full-time, experienced Dispatcher. The candidate we are looking for is serious about their career and advancement. They would be the type to take initiative to complete tasks and thrive during the busy times. It's a challenging, exciting, and fun opportunity in a professional environment. If you are a team player with an upbeat personality and a positive attitude, we want to hire you!

This position is full-time onsite at our location in Reno.

Job Description:

The HVAC Maintenance Dispatcher reports to the Internal Operations Manager and is responsible for assigning service calls to technicians, efficiently managing Service Tech schedules and routes each day. Additionally, this position will be responsible for accurately scheduling customer appointments, rescheduling appointments, and working closely with the CSRs.

Daily Job Tasks:

• Answer incoming phone calls from Technicians and Customers
• Communicate with customers in a friendly, professional manner
• Accurately schedule appointments in the computer system
• Maintain a constant, professional, line of communication with field employees
• Collect correct information from customer
• Up sell products and services
• Contact customers to move up/reschedule appointments
• Stay calm and professional under sometimes high stress situations
• Provide excellent external and internal customer service
• All other duties assigned by management

Working Conditions:

Work will be performed in an office setting. Occasional lifting of file boxes up to 30lbs. Must be able to sit in front of a computer screen for extended periods of time.

Qualifications:

• 1 Year experience dispatching for a service company
• High school diploma or equivalent
• One year customer service experience
• Ability to accurately enter data into the computer
• Ability to type 30 wpm
• Organized and detail oriented
• Ability to work under pressure
• Good working knowledge of Microsoft Outlook, Excel, and Word
• 401(k) matching
• Paid time off

Pay Range

$22 - $26 USD

About Sierra Air:

Sierra Air has installed over 30,000 heating and cooling systems in this area since 1986. We’ve earned a great reputation for providing our customers with friendly, reliable service and practical solutions that result in year-round comfort and savings. Honesty, integrity, and excellent customer service is our constant goal and top priority.

As set forth in Sierra Air’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.