HVAC Dispatcher: Fast-Paced Scheduling Pro

American Residential Services LLC.; Houston (TX); Presencial; USD 28 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Weekly pay via direct deposit

Paid training and onboarding

Insurance after 31 days

Low-cost medical

Dental, vision, HSA/FSA

401(k) with company match

13 days PTO + 8 paid holidays

Company-paid life insurance

Clean office environment with strong 팀

Career growth opportunities within a国家

Privacy policy compliance

Resumo da oferta

ARS-Rescue Rooter is seeking an HVAC Dispatcher to coordinate daily scheduling and dispatch operations for residential HVAC technicians. The role focuses on efficient routing, timely service calls, and clear communication with customers and field teams.

The ideal candidate has dispatch or scheduling experience, strong Microsoft Office skills, and the ability to work in a fast-paced office environment, with occasional weekend shifts. This is a full-time, in-office position based in Houston, TX.

Qualificações

• Experience in dispatch or scheduling environments.
• Experience coordinating field service teams (HVAC or home services preferred).
• Proficiency in Microsoft Office and multi-line phone systems.
• Familiarity with local geography to support routing and scheduling.
• Must report daily to the office (no remote work).
• Flexibility to work assigned shifts and weekend rotations.

Responsabilidades

• Dispatch HVAC service technicians efficiently to meet customer appointment times.
• Manage incoming service requests and schedule heating and air conditioning service calls.
• Coordinate technician routing and job assignments to maximize efficiency.
• Monitor call flow through the HVAC service platform and dispatch system.
• Communicate with technicians and customers to provide updates on service appointments.
• Support field teams by adjusting schedules and resolving routing issues.
• Maintain accurate service scheduling and ensure technicians remain productive.

Conhecimentos

Dispatch experience

Scheduling experience

Call center experience

Geography knowledge

Weekend availability

Ferramentas

Microsoft Office

Multi-line phone system

Descrição da oferta de emprego

ARS-Rescue Rooter is seeking an HVAC Dispatcher to coordinate daily scheduling and dispatch operations for residential HVAC technicians. The role focuses on efficient routing, timely service calls, and clear communication with customers and field teams.

The ideal candidate has dispatch or scheduling experience, strong Microsoft Office skills, and the ability to work in a fast-paced office environment, with occasional weekend shifts. This is a full-time, in-office position based in Houston, TX.