HVAC & Plumbing Dispatcher — Growth, Training & Benefits

Goettl; Reno (NV); Presencial; USD 25.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401K with company match

Paid time off

Uniform service and boot allowance

Training opportunities

Career growth opportunities

Centralized scheduling with ServiceTit

Descripción de la vacante

Goettl is seeking a dedicated Dispatcher to coordinate and deploy technicians, ensuring excellent customer service and on-time arrivals across Reno, NV. The role emphasizes strong organization, communication, and collaboration with service, sales, and operations teams.

As a full-time on-site position, you will handle scheduling, materials, and technician support while upholding company standards for response times and service excellence. Training and growth opportunities are provided.

Formación

• Strong organizational and time management skills.
• Effective communication and customer service abilities.
• Ability to multitask in a fast-paced environment.
• Problem-solving skills and ability to manage technician schedules effectively.
• Basic knowledge of HVAC and plumbing services (preferred).
• Experience with dispatching software such as ServiceTitan (preferred).

Responsabilidades

• Dispatching and deploying technicians promptly to meet customer needs.
• Ensuring response times align with company standards and maintenance agreements.
• Attending ongoing training to stay updated on company services and offerings.
• Partnering with service, sales, and operations teams to schedule and reschedule jobs as needed.
• Managing material and equipment ordering.
• Tracking technician locations and updating customers on estimated arrival times.
• Reviewing, verifying, and confirming service calls 24 hours in advance.
• Ensuring the call center has booked calls correctly before dispatching technicians.
• Selling and renewing service agreements.
• Assisting in compliance management for technician documentation.
• Building and scheduling projects efficiently.
• Maintaining clear and accurate communication between technicians, customers, and internal teams.

Conocimientos

Multitasking

Customer service

Communication

Time management

Problem solving

Educación

High School Diploma

Herramientas

ServiceTitan

Dispatch software

Descripción del empleo

Goettl is seeking a dedicated Dispatcher to coordinate and deploy technicians, ensuring excellent customer service and on-time arrivals across Reno, NV. The role emphasizes strong organization, communication, and collaboration with service, sales, and operations teams.

As a full-time on-site position, you will handle scheduling, materials, and technician support while upholding company standards for response times and service excellence. Training and growth opportunities are provided.