Dispatcher

All Hours Air; Sparks (NV); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Weekly pay with incentives

401(k) with company match

Paid time off

Health benefits

Company events

Job summary

All Hours Air is a locally owned, family-operated HVAC and plumbing service serving Reno and Sparks. We are hiring a full-time Dispatcher to keep the service flow moving, coordinating technicians and customers so every job runs smoothly.

You will schedule, track, and adjust daily routes, inform customers of times and delays, and serve as the main point of contact for technicians. Experience with ServiceTitan is preferred; a positive, detail-oriented mindset is essential.

Qualifications

• Strong communication and multitasking skills.
• Comfortable in a fast-paced environment with shifting priorities.
• Organized with strong attention to detail.

Responsibilities

• Schedule technicians for appointments based on availability, skillset, and location.
• Track call volume and technician status to keep the schedule running smoothly.
• Adjust schedules quickly for emergencies, cancellations, or reschedules.
• Keep customers updated on appointment times and any delays.
• Give technicians the job details and directions they need before each call.

Skills

Communication

Multitasking

Detail-oriented

Scheduling

Customer service

Tools

ServiceTitan

Job description

All Hours Air is a locally owned and family operated business committed to providing the highest level of quality heating & air conditioning and plumbing in the Reno and Sparks area. We are committed to creating long-term relationships with our clients by providing quality AC service and installation. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year and are looking for full-time employees to join our team.As a Dispatcher, you'll be the one who keeps everything moving, coordinating technicians and customers so every job runs smoothly. No two days look the same, and you're the one thinking on your feet, making sure nothing falls through the cracks.Key Responsibilities• Schedule technicians for appointments based on availability, skillset, and location• Track call volume and technician status to keep the schedule running smoothly• Adjust schedules quickly for emergencies, cancellations, or reschedules• Keep customers updated on appointment times and any delays• Give technicians the job details and directions they need before each call• Serve as the main point of contact for technicians throughout the day• Keep accurate records of completed jobs, reschedules, and customer feedbackWe Offer• Weekly pay with incentives and bonuses• 401(k) retirement with company match• Holiday pay, vacation pay, & paid time off• Company events & parties• Health benefits including medical, dental, vision, life insurance, & long and short-term disability insuranceExperience• 1+ year of dispatch, scheduling, or customer service experience preferred• Trades or service industry experience a plus• ServiceTitan or similar dispatch/CRM software experience preferredLicenses/Certifications• Valid driver's license with clean driving record preferredKnowledge, Skills, and Abilities• Strong communication and multitasking skills• Comfortable in a fast-paced environment with shifting priorities• Organized with strong attention to detailPhysical Demands and Conditions• Sitting for extended periods, typing, and using a headsetWork Environment/Travel• Office-based, fast-paced environment• May require occasional evenings, weekends, or on-call availabilityAbility to pass background check and drug screening