HVAC Dispatch Coordinator – Fast-Paced, Growth & Benefits

Nextech; Riverside (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health plans

Dental & vision coverage

401(k) with company match

Paid time off

Job summary

Nextech, a leading HVAC/R service provider in the United States, is seeking a Dispatcher to join our Riverside, CA team. You will coordinate field service schedules and serve as the critical link between technicians and customers, ensuring smooth operations with a focus on professionalism and timely updates.

Ideal candidates are organized, proactive, and thrive in a fast-paced environment. The role offers office-based work with ample opportunities for growth, training, and comprehensive benefits.

Qualifications

• Prior dispatch experience in a service environment is preferred.
• Strong computer skills with emphasis on Excel.
• Excellent organization and time-management abilities.
• Ability to handle multiple tasks and meet deadlines.
• Clear written and verbal communication; team-oriented.

Responsibilities

• Operate real-time dispatch boards (manual and electronic) to keep technician schedules current.
• Communicate service updates and customer needs to technicians and management.
• Track service history and customer communications in the database.
• Coordinate daily schedules for efficiency and timely completion.
• Verify technician check-ins/outs and IVR compliance.
• Ensure technicians have parts and POs to complete jobs.
• Provide professional support to internal teams and customers.
• Collaborate with Regional Service Managers to clear and schedule new calls.
• Manage data entry, purchasing, and internal support for the region.

Skills

Dispatch experience

Excel

Communication

Time management

Multitasking

Attention to detail

Team player

Deadline-driven

Tools

Excel

Job description

Nextech, a leading HVAC/R service provider in the United States, is seeking a Dispatcher to join our Riverside, CA team. You will coordinate field service schedules and serve as the critical link between technicians and customers, ensuring smooth operations with a focus on professionalism and timely updates.

Ideal candidates are organized, proactive, and thrive in a fast-paced environment. The role offers office-based work with ample opportunities for growth, training, and comprehensive benefits.