Plumbing Dispatcher

Sierra Air; Nevada; On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Sierra Air is hiring a full-time Dispatcher for our Reno, NV location. The role involves assigning service calls to technicians, managing daily schedules, and coordinating with CSRs to schedule and reschedule customer appointments.

A must-have is the ability to maintain clear communication with field staff and customers while staying calm under pressure. The ideal candidate has at least 1 year of dispatching experience in a service environment, strong data-entry skills, and proficiency with

Qualifications

• 1 year experience dispatching for a service company.
• High school diploma or equivalent.
• One year customer service experience.
• Ability to accurately enter data into the computer.
• Ability to type 30 wpm.
• Organized and detail oriented.
• Ability to work under pressure.
• Proficient in Microsoft Outlook, Excel and Word.

Responsibilities

• Assign service calls to technicians and manage technician schedules.
• Schedule customer appointments and reschedule as needed.
• Coordinate closely with CSRs.
• Maintain professional communication with field staff and customers.
• Stay calm under high-stress situations and provide excellent customer service.
• Perform other duties as assigned by management.

Skills

Dispatcher experience

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Excel

Word

Job description

Job Description

We are a fast-growing residential Plumbing and HVAC company looking for a full-time, experienced Dispatcher. The candidate we are looking for is serious about their career and advancement. They would be the type to take initiative to complete tasks and thrive during the busy times. It's a challenging, exciting, and fun opportunity in a professional environment. If you are a team player with an upbeat personality and a positive attitude, we want to hire you!

This position is full-time onsite at our location in Reno.

The Plumbing Dispatcher reports to the Internal Operations Manager and is responsible for assigning service calls to technicians, efficiently managing Service Tech schedules and routes each day. Additionally, this position will be responsible for accurately scheduling customer appointments, rescheduling appointments, and working closely with the CSRs.

Daily Job Tasks

• Answer incoming phone calls from Technicians and Customers


• Communicate with customers in a friendly, professional manner


• Accurately schedule appointments in the computer system


• Maintain a constant, professional, line of communication with field employees


• Collect correct information from customer


• Up sell products and services


• Contact customers to move up/reschedule appointments


• Stay calm and professional under sometimes high stress situations


• Provide excellent external and internal customer service


• All other duties assigned by management

Working Conditions

Work will be performed in an office setting. Occasional lifting of file boxes up to 30lbs. Must be able to sit in front of a computer screen for extended periods of time.

Qualifications

• 1 Year experience dispatching for a service company


• High school diploma or equivalent


• One year customer service experience


• Ability to accurately enter data into the computer


• Ability to type 30 wpm


• Organized and detail oriented


• Ability to work under pressure


• Good working knowledge of Microsoft Outlook, Excel, and Word

Benefits

• 401(k) matching


• Dental insurance


• Health insurance


• Life insurance


• Paid time off


• Vision insurance

#SIRP

Pay Range

$21—$23 USD

About Sierra Air

Sierra Air has installed over 30,000 heating and cooling systems in this area since 1986. We’ve earned a great reputation for providing our customers with friendly, reliable service and practical solutions that result in year-round comfort and savings. Honesty, integrity, and excellent customer service is our constant goal and top priority.

Privacy Policy