Dispatcher

Black Diamond Experts; Sparks (NV); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Weekly pay with incentives and bonuses

401(k) retirement with company match

Holiday pay, vacation pay, & paid time

Health benefits

Long and short-term disability

Job summary

All Hours Air in Sparks, NV is seeking a dedicated Dispatcher to keep our service team running smoothly. You will schedule technicians, track calls, and communicate clearly with customers to minimize delays and maximize productivity.

In this fast-paced, customer-focused role, you’ll coordinate field teams, adapt schedules for emergencies, and maintain accurate job records. A positive attitude and strong multitasking skills help you thrive in our growth-oriented environment.

Qualifications

• 1+ year of dispatch, scheduling, or customer service experience preferred.
• Trades or service industry experience a plus.
• ServiceTitan or similar dispatch/CRM software experience preferred.

Responsibilities

• Schedule technicians for appointments based on availability and location.
• Track call volume and technician status to keep the schedule running smoothly.
• Adjust schedules quickly for emergencies, cancellations, or reschedules.
• Keep customers updated on appointment times and delays.
• Serve as the main point of contact for technicians throughout the day.
• Keep accurate records of completed jobs, reschedules, and customer feedback.

Skills

Dispatch experience

Scheduling

Customer service

Communication

Multitasking

Tools

ServiceTitan

Job description

Dispatcher# DispatcherAll Hours Air - SPARKS, NV 89431## OverviewPosition TypeFull TimeTravel PercentageNone## DescriptionAll Hours Air is a locally owned and family operated business committed to providing the highest level of quality heating & air conditioning and plumbing in the Reno and Sparks area. We are committed to creating long-term relationships with our clients by providing quality AC service and installation. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year and are looking for full-time employees to join our team.As a **Dispatcher**, you'll be the one who keeps everything moving, coordinating technicians and customers so every job runs smoothly. No two days look the same, and you're the one thinking on your feet, making sure nothing falls through the cracks. **Key Responsibilities** • Schedule technicians for appointments based on availability, skillset, and location • Track call volume and technician status to keep the schedule running smoothly • Adjust schedules quickly for emergencies, cancellations, or reschedules • Keep customers updated on appointment times and any delays • Give technicians the job details and directions they need before each call • Serve as the main point of contact for technicians throughout the day • Keep accurate records of completed jobs, reschedules, and customer feedback **We Offer** • Weekly pay with incentives and bonuses • 401(k) retirement with company match • Holiday pay, vacation pay, & paid time off • Company events & parties • Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance## Qualifications**Experience** • 1+ year of dispatch, scheduling, or customer service experience preferred • Trades or service industry experience a plus • ServiceTitan or similar dispatch/CRM software experience preferred **Licenses/Certifications** • Valid driver's license with clean driving record preferred **Knowledge, Skills, and Abilities** • Strong communication and multitasking skills • Comfortable in a fast-paced environment with shifting priorities • Organized with strong attention to detail **Physical Demands and Conditions** • Sitting for extended periods, typing, and using a headset **Work Environment/Travel** • Office-based, fast-paced environment • May require occasional evenings, weekends, or on-call availability **Ability to pass background check and drug screening**