HVAC Service Dispatcher — Fast-Paced Schedule Mastermind

Nextech; Ashland (VA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health plans

Employee-only option

Dental and vision coverage after 30+

Life insurance

401(k) with 50% match

Supplemental coverage available

Paid holidays

Paid time off

Exclusive discounts

Job summary

Nextech, America’s largest HVAC/R service provider, is seeking a Dispatcher in Ashland, VA. You will be the linchpin between field technicians and customers, coordinating schedules, managing service requests, and ensuring operations run smoothly with urgency and professionalism.

Your focus will be real-time dispatching, collaboration with regional managers, and maintaining accurate records in our systems. The role rewards precision, proactive communication, and a strong customer-service mindset.

Qualifications

• Previous dispatch experience in service industries preferred.
• Strong computer skills and Excel proficiency.
• Excellent organizational and time-management abilities.
• Top-notch written and verbal communication skills.
• Ability to multi-task and work under tight deadlines.

Responsibilities

• Manage real-time dispatch boards (manual and electronic) to keep technician schedules current.
• Communicate service updates, customer needs, and schedule changes to technicians and management.
• Track service history, updates, and customer communications in the database.
• Coordinate daily schedules to maximize efficiency and accuracy.
• Verify technician check-ins/outs and ensure IVR compliance.
• Ensure technicians have correct parts and POs to complete jobs.
• Provide world-class support to internal teams and customers with urgency and professionalism.
• Collaborate with Regional Service Managers to clear and schedule new calls.
• Manage data entry, purchasing, and internal support for your region.

Skills

Dispatch experience

Excel proficiency

Organization & time management

Communication skills

Teamwork

Tools

Excel

Job description

Nextech, America’s largest HVAC/R service provider, is seeking a Dispatcher in Ashland, VA. You will be the linchpin between field technicians and customers, coordinating schedules, managing service requests, and ensuring operations run smoothly with urgency and professionalism.

Your focus will be real-time dispatching, collaboration with regional managers, and maintaining accurate records in our systems. The role rewards precision, proactive communication, and a strong customer-service mindset.