HVAC Dispatch Specialist — Fast-Paced, Customer-Focused

Nextech; Denver (CO); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Health plans

Employee life insurance

401(k) with company match

Paid time off

Employee discounts

Job summary

Nextech, America's largest HVAC/R service provider, is hiring a Dispatcher in Denver to join a team that keeps service flowing. You will coordinate field technician schedules, manage service requests, and ensure alignment with customers, maintaining professionalism and urgency to uphold Nextech’s standards.

Ideal candidates are organized, proactive, and excel at multitasking in a fast-paced office setting. Join a growth-focused company with strong benefits and opportunities for professional

Qualifications

• Dispatcher experience in service industry preferred.
• Proficient in Excel and data entry.
• Excellent organizational and time-management skills.
• Strong communication skills, both written and verbal.
• Detail-oriented with a high accuracy focus.

Responsibilities

• Manage real-time dispatch boards and technician schedules.
• Communicate updates to technicians and management.
• Track service history and customer communications in the system.
• Coordinate daily schedules for efficiency and timely completion.
• Verify technician check-ins/outs and IVR compliance.
• Ensure technicians have correct parts and POs for jobs.
• Provide support to internal teams and customers with urgency.
• Coordinate with Regional Service Managers to schedule new calls.
• Handle data entry, purchasing, and regional support tasks.

Skills

Dispatcher experience

Excel

Organization

Time management

Communication

Multitasking

Detail orientation

Tools

Excel

Job description

Nextech, America's largest HVAC/R service provider, is hiring a Dispatcher in Denver to join a team that keeps service flowing. You will coordinate field technician schedules, manage service requests, and ensure alignment with customers, maintaining professionalism and urgency to uphold Nextech’s standards.

Ideal candidates are organized, proactive, and excel at multitasking in a fast-paced office setting. Join a growth-focused company with strong benefits and opportunities for professional