HVAC Dispatcher: Schedule Master & Service Support

Nextech; Nashua (NH); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health plans

Dental coverage

Vision coverage

Life insurance

401(k) match

Paid holidays

Paid time off

Employee discounts

Job summary

Nextech is seeking a Dispatcher to act as the hub between field technicians and customers in Nashua, NH. You will coordinate real-time schedules, manage service requests, and support teams to keep service flowing with professionalism. This is an office-based, full-time position focusing on accuracy and timely communication.

The ideal candidate excels in organization, multi-tasking, and communicates clearly under pressure while maintaining a strong sense of urgency and customer focus.

Qualifications

• Previous dispatch experience (service industry preferred).
• High-level computer skills, especially in Excel.
• Excellent organizational and time-management skills.
• Strong sense of urgency and ability to prioritize tasks effectively.
• Top-notch communication skills - written and verbal.
• Team-first attitude with a solution-focused mindset.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Detail-oriented with a sharp focus on accuracy and follow-through.

Responsibilities

• Managing real-time dispatch boards (manual and electronic) to ensure technician schedules are up to date.
• Communicating service updates, customer needs, and schedule changes to technicians and management.
• Tracking service history, updates, and customer communications in the database.
• Coordinating daily schedules to ensure efficiency, accuracy, and timely completion of work.
• Verifying technician check-ins/outs and confirming IVR compliance.
• Ensuring technicians have the correct parts and POs to complete jobs successfully.
• Providing world-class support to internal teams and customers - always with professionalism and urgency.
• Collaborating with Regional Service Managers to clear and schedule new calls.
• Managing data entry, purchasing, and internal support for your assigned region.

Skills

Excel

Communication

Multitasking

Organization

Timeliness

Tools

Dispatch boards

Job description

Nextech is seeking a Dispatcher to act as the hub between field technicians and customers in Nashua, NH. You will coordinate real-time schedules, manage service requests, and support teams to keep service flowing with professionalism. This is an office-based, full-time position focusing on accuracy and timely communication.

The ideal candidate excels in organization, multi-tasking, and communicates clearly under pressure while maintaining a strong sense of urgency and customer focus.