HVAC Dispatch Coordinator — Fast-Paced Ops & Growth

Nextech; Roanoke (VA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid training

Certification support

Education reimbursement

Health insurance (employee-only option

Dental and vision coverage

Life insurance

401(k) with company match

Supplemental coverage for life, disa,/

Job summary

Nextech, America's largest HVAC/R service provider, is seeking a Dispatcher in Roanoke, VA. You will coordinate field schedules, manage service requests, and act as the key link between our technicians and customers—delivering service with urgency and precision.

The ideal candidate has dispatcher experience, proficient Excel skills, and excellent communication and organizational abilities to thrive in a fast-paced environment.

Qualifications

• Experience in dispatching or coordinating field teams.
• Excellent written and verbal communication skills.
• Strong organizational abilities and attention to detail.

Responsibilities

• Manage real-time dispatch boards to keep technician schedules up to date.
• Communicate service updates and schedule changes to technicians and management.
• Track service history and customer communications in the database.
• Coordinate daily schedules for efficiency and timely completion of work.
• Verify technician check-ins/outs and IVR compliance.
• Ensure technicians have correct parts and POs for jobs.
• Provide professional support to internal teams and customers.
• Collaborate with Regional Service Managers to schedule new calls.
• Manage data entry, purchasing, and regional support.

Skills

Dispatch experience

Communication

Organization

Time management

Team player

Prioritization

Attention to detail

Tools

Excel

Job description

Nextech, America's largest HVAC/R service provider, is seeking a Dispatcher in Roanoke, VA. You will coordinate field schedules, manage service requests, and act as the key link between our technicians and customers—delivering service with urgency and precision.

The ideal candidate has dispatcher experience, proficient Excel skills, and excellent communication and organizational abilities to thrive in a fast-paced environment.