HVAC Dispatch Specialist — Fast-Paced, Precise & Growth

Nextech; Huntington Beach (CA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Paid training

Certification support

Education reimbursement

Health plans

Dental and vision coverage

Life insurance

401(k) with company match

Additional coverage options

Paid holidays

Paid Time Off

Job summary

Nextech in Huntington Beach, CA is seeking a Dispatcher to keep field service running smoothly. You will coordinate technician schedules, manage service requests, and ensure alignment between customers and our teams.

The ideal candidate is organized, proactive, and comfortable in a fast-paced environment, with strong communication skills and basic Excel proficiency. This on-site role offers competitive hourly pay, comprehensive benefits, and opportunities for professional growth.

Qualifications

• Strong communicator with multi-tasking ability.
• Excellent organizational and time-management skills.
• Detail-oriented with a solution-focused mindset.

Responsibilities

• Managing real-time dispatch boards (manual and electronic) to ensure technician schedules are up to date.
• Communicating service updates, customer needs, and schedule changes to technicians and management.
• Tracking service history, updates, and customer communications in the database.
• Coordinating daily schedules to ensure efficiency, accuracy, and timely completion of work.
• Verifying technician check-ins/outs and confirming IVR compliance.
• Ensuring technicians have the correct parts and POs to complete jobs successfully.
• Providing world-class support to internal teams and customers — always with professionalism and urgency.
• Collaborating with Regional Service Managers to clear and schedule new calls.
• Managing data entry, purchasing, and internal support for your assigned region.

Skills

Communication

Multitasking

Organizational skills

Time management

Attention to detail

Customer service

Problem solving

Tools

Excel

Job description

Nextech in Huntington Beach, CA is seeking a Dispatcher to keep field service running smoothly. You will coordinate technician schedules, manage service requests, and ensure alignment between customers and our teams.

The ideal candidate is organized, proactive, and comfortable in a fast-paced environment, with strong communication skills and basic Excel proficiency. This on-site role offers competitive hourly pay, comprehensive benefits, and opportunities for professional growth.