HVAC Service Coordinator - Bilingual (EN/ES)

Daikin Applied Americas; Fort Lauderdale (FL); On-site; USD 49,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

401K retirement plan with employer 
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Paid time off and holidays

Paid sick time

Tuition Reimbursement

Job summary

Daikin Applied Americas in Davie, FL is seeking a Service Coordinator to support field technicians and customers. In this in-office role you will schedule startups/repairs, coordinate communications, and ensure timely billing and documentation.

You will manage time and attendance, process AP/AR, and help with warranty activities while maintaining OSHA logs and data in the ERP system. The ideal candidate is a high school graduate with 2–4+ years in a mechanical/electrical/plumbing setting and

Qualifications

• High School Diploma or GED required; Bachelor's considered in lieu of experience.
• 2-4+ years in a mechanical, electrical, or plumbing service field.
• Bilingual fluency English/Spanish required for customer interactions.
• Experience with Astea or other service-tracking software and MS Office.

Responsibilities

• Schedule and dispatch technicians for startups, repairs, warranty, and maintenance.
• Handle customer inquiries and route technical questions appropriately.
• Track time and attendance for technicians and manage communication with customers.
• Coordinate startups and follow up on jobs in progress or completed.
• Invoice and bill customers; assist in AP/AR functions and ensure payments.
• Coordinate warranty administration, parts orders, and shipments.
• Answer phones and greet customers professionally.
• Assist with new hire paperwork and HR onboarding on day one.
• Maintain OSHA logs and enter data into ERP system for work orders and hours.
• Ensure timely close-out of work orders and proper filing of paperwork.
• Gather local prevailing wage data and report technician hours on PW jobs.
• Maintain office equipment filing and respond to routine admin needs.
• Provide initial notification of Workers' Compensation claims to insurer.

Skills

Bilingual English/Spanish

HVAC service experience

Service coordination

Customer service

Education

High School Diploma or GED

Bachelor's degree considered in lieu of experience

Tools

Astea

Microsoft Office Suite

Job description

Daikin Applied Americas in Davie, FL is seeking a Service Coordinator to support field technicians and customers. In this in-office role you will schedule startups/repairs, coordinate communications, and ensure timely billing and documentation.

You will manage time and attendance, process AP/AR, and help with warranty activities while maintaining OSHA logs and data in the ERP system. The ideal candidate is a high school graduate with 2–4+ years in a mechanical/electrical/plumbing setting and