HVAC Scheduler & Dispatch Specialist (Dallas Area)

Quigley Heating and Air; Farmers Branch (TX); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical 70% employer paid for employee

Dental insurance

Vision insurance

Paid vacation - 40 hours, after 2years

Paid sick days

401K

6 Paid holidays

Job summary

Quigley Heating and Air in Farmers Branch, TX is seeking a Customer Service - HVAC Scheduler to manage daily service technician schedules, answer calls, and coordinate parts and returns. The role emphasizes strong customer service, attention to detail, and accurate data handling in a team environment.

Ideal candidates have 2+ years in office scheduling or dispatch, plus proficiency with MS Office and CRM databases.

Qualifications

• 2+ years of related experience in an office setting, dispatching, scheduling, or project coordination.
• Customer service experience is required.
• Strong organizational skills and attention to detail.
• Proficiency in MS Office Suite (Word, Excel), MS Outlook, and Adobe.
• Experience with CRM databases is preferred.
• HVAC or similar industry experience is desirable.
• Good geographical knowledge of the Dallas area.

Responsibilities

• Answering incoming calls.
• Maintain the Service Technicians' daily schedules and verify all information for each closed job.
• Schedule return trips with customers when parts are in for repairs.
• Maintain the on-call schedule for service technicians.
• Maintain customer database with current information.
• Clear and concise communications with managers, employees, and customers.
• Job costing and some project & labor management.
• Prepare service invoices and timecards for processing.

Skills

2+ years experience

Customer service

Organizational skills

MS Office Suite

CRM databases

HVAC industry knowledge

Dallas area knowledge

Tools

MS Word

MS Excel

Adobe

MS Outlook

Job description

Quigley Heating and Air in Farmers Branch, TX is seeking a Customer Service - HVAC Scheduler to manage daily service technician schedules, answer calls, and coordinate parts and returns. The role emphasizes strong customer service, attention to detail, and accurate data handling in a team environment.

Ideal candidates have 2+ years in office scheduling or dispatch, plus proficiency with MS Office and CRM databases.