HVAC Dispatch & Scheduling Specialist

Airtron LLC; Charlotte (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

Airtron Heating & Air Conditioning is seeking a Dispatcher to provide operational support by scheduling and dispatching field service employees to customer homes. The role collaborates with customer service and management and handles related administrative duties.

The position requires a High School Diploma or GED and 2–4 years in an office setting, with proficiency in Excel, Word, and Outlook. Open office, fast-paced environment, and potential overtime may apply.

Qualifications

• High School Diploma or GED required.
• 2–4 years in an office setting, assisting customers by phone.
• Proficient with MS Excel, Word and Outlook.

Responsibilities

• Routes service calls and schedules technicians and customers.
• Communicates with customer service reps, technicians and management.
• Manages data entry across emails, texts and other tools to route resources.
• Maintains good customer relations and resolves complaints per policy.

Skills

Scheduling

Dispatching

Customer service

Data entry

Excel

Word

Outlook

Communication

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Airtron Heating & Air Conditioning is seeking a Dispatcher to provide operational support by scheduling and dispatching field service employees to customer homes. The role collaborates with customer service and management and handles related administrative duties.

The position requires a High School Diploma or GED and 2–4 years in an office setting, with proficiency in Excel, Word, and Outlook. Open office, fast-paced environment, and potential overtime may apply.