HVAC Dispatcher & Customer Support Specialist

The Contractor Consultants; Owensboro (KY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401(k) plan

Paid uniforms

Christmas Club accounts

Vacation and personal days

Job summary

Schwartz Heating & Cooling is seeking a dependable Customer Service Representative / Dispatcher to join our front-office team. You will handle incoming calls, schedule appointments, manage customer data, and assist with front-office tasks in a busy office environment.

The role emphasizes strong communication, data-entry accuracy, and coordination with technicians. Prior dispatching in HVAC or home-service sectors is a plus, with a stable Monday–Friday schedule and full-time employment.

Qualifications

• Excellent customer service and communication skills.
• Professional phone etiquette and ability to multitask.
• Attention to detail and accuracy in data entry.
• Proficient computer skills and data entry.

Responsibilities

• Answer incoming customer calls and provide friendly, professional service.
• Schedule and coordinate customer appointments.
• Perform accurate data entry and maintain customer information.
• Respond to emails and general customer inquiries.
• Assist with basic administrative and front-office tasks.
• Communicate appointment and service information clearly with customers and team members.
• Help coordinate technician schedules and dispatching when needed.
• Maintain organized and accurate records.
• Support the office team with additional administrative duties as assigned.

Skills

Customer service

Communication

Data entry

Scheduling

Job description

Schwartz Heating & Cooling is seeking a dependable Customer Service Representative / Dispatcher to join our front-office team. You will handle incoming calls, schedule appointments, manage customer data, and assist with front-office tasks in a busy office environment.

The role emphasizes strong communication, data-entry accuracy, and coordination with technicians. Prior dispatching in HVAC or home-service sectors is a plus, with a stable Monday–Friday schedule and full-time employment.