HVAC Dispatch Coordinator - Field Techs & SLAs

CoolSys - Refrigeration and HVAC Systems; Dallas (TX); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision and Pharmacy

401(K) with Company match

Life Insurance with AD&D options

Tuition reimbursement

Employee discounts

Pet Insurance

Legal Plan and ID Theft Protection

Paid vacation and holidays

Job summary

CoolSys - Refrigeration and HVAC Systems in Dallas, TX is seeking a dedicated operations professional to coordinate service calls, dispatch technicians, and monitor SLAs. You will work with service managers to resolve open calls and communicate proactively with customers to ensure timely resolutions.

The role emphasizes multitasking, strong communication, and a calm, results-driven approach in a fast-paced environment. A strong team-oriented mindset and reliability are essential to success.

Qualifications

• Strong computer (Excel/Outlook) skills.
• Ability to handle multiple tasks concurrently.
• Stay calm under pressure.
• Excellent verbal and written communication skills.
• Strong sense of urgency.
• “Can do” attitude and demonstrated commitment to get the job done.
• Reliable and dependable.
• Friendly and helpful demeanor.

Responsibilities

• Prioritize calls (incoming and backlog).
• Assign and dispatch technicians.
• Work with Service Managers to address open calls.
• Respond to inquiries.
• Create and distribute required reporting.
• Maintain proactive communication with customers regarding missed SLAs.
• On a daily basis, review all incomplete calls.
• Maintain entry and verify nightly “on call” crew.
• Work with Service Managers to ensure preventative maintenance is completed on schedule.
• Understand the geography of the market and understand the technicians

Skills

Excel

Outlook

Multitasking

Communication

Urgency

Can do attitude

Reliability

Friendly demeanor

Job description

CoolSys - Refrigeration and HVAC Systems in Dallas, TX is seeking a dedicated operations professional to coordinate service calls, dispatch technicians, and monitor SLAs. You will work with service managers to resolve open calls and communicate proactively with customers to ensure timely resolutions.

The role emphasizes multitasking, strong communication, and a calm, results-driven approach in a fast-paced environment. A strong team-oriented mindset and reliability are essential to success.