HVAC Dispatcher & Service Coordination

CoolSys; Dallas (TX); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Prescription Coverage

401(k) with company match

Life Insurance

AD&D

Disability Insurance

Tuition Reimbursement

Employee Discounts

Pet Insurance

Legal Plan

ID Theft Protection

Job summary

CoolSys in Dallas, TX seeks a Service Dispatcher to prioritize calls, assign and dispatch technicians, and coordinate with Service Managers to address open calls. You will respond to inquiries, create reports, and maintain nightly on-call crew visibility.

Ideal candidates will have strong computer skills, the ability to multitask, and a proactive, friendly attitude to ensure preventive maintenance is completed on schedule and customer needs are met.

Qualifications

• Ability to handle multiple tasks concurrently.
• Stay calm under pressure.
• Excellent verbal and written communication skills.
• Strong Excel and Outlook skills.
• Reliable and friendly demeanor.

Responsibilities

• Prioritize calls (incoming and backlog).
• Assign and dispatch technicians.
• Work with Service Managers to address open calls.
• Respond to inquiries.
• Create and distribute required reporting.
• Maintain proactive communication with customers regarding missed SLAs.
• Review all incomplete calls on a daily basis.
• Maintain entry and verify nightly on-call crew.
• Work with Service Managers to ensure preventative maintenance is completed on schedule.
• Understand the geography of the market and understand the technicians.

Skills

Multitasking

Calm under pressure

Verbal & written comms

Can-do attitude

Dependable

Friendly demeanor

Tools

Excel

Outlook

Job description

CoolSys in Dallas, TX seeks a Service Dispatcher to prioritize calls, assign and dispatch technicians, and coordinate with Service Managers to address open calls. You will respond to inquiries, create reports, and maintain nightly on-call crew visibility.

Ideal candidates will have strong computer skills, the ability to multitask, and a proactive, friendly attitude to ensure preventive maintenance is completed on schedule and customer needs are met.