HVAC Dispatcher: Fast-Paced Scheduler & Customer Champion

Yourairexperts; Dallas (TX); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA with company contribution

Life insurance

Disability insurance (short- and long-

401(k) with 4% company match

Paid holidays and PTO

Ongoing training and growth

Job summary

Yourairexperts in Dallas is seeking a Dispatcher to keep service schedules on track, support technicians, and ensure customers receive timely, exceptional service. The role emphasizes coordination with managers and a customer-first mindset.

The position offers a Monday–Friday schedule with some weekends, year-round work, and a comprehensive benefits package including medical, dental, and vision insurance, an HSA with company contribution, and a 4% company match on the 401(k).

Qualifications

• 2 years of dispatching experience (HVAC/Plumbing industry a plus)
• Strong communication and phone skills with active listening
• Ability to multitask, prioritize, and stay organized under pressure
• Familiarity with ServiceTitan or similar CRM systems preferred

Responsibilities

• Maintain daily schedules and dispatch service jobs efficiently
• Pre-call customers and manage dispatch board activity
• Monitor and resolve open service tickets
• Coordinate with service managers and technicians to address field issues
• Maintain up-to-date customer records and documentation
• Deliver top-notch customer service via phone and digital communications

Tools

ServiceTitan

Job description

Yourairexperts in Dallas is seeking a Dispatcher to keep service schedules on track, support technicians, and ensure customers receive timely, exceptional service. The role emphasizes coordination with managers and a customer-first mindset.

The position offers a Monday–Friday schedule with some weekends, year-round work, and a comprehensive benefits package including medical, dental, and vision insurance, an HSA with company contribution, and a 4% company match on the 401(k).