HVAC & Plumbing Dispatcher: Optimize Tech Routes

Hireology; Brunswick (ME); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

Disability insurance

11 paid holidays

2 weeks paid vacation

Retirement plan with company match

On-the-job training

Opportunities for advancement

Stable year-round employment

Family-owned and operated company

Job summary

Hireology in Brunswick, Maine is seeking an experienced HVAC & plumbing Dispatcher to coordinate service calls and manage a growing fleet, keeping technicians moving efficiently throughout the day.

This role connects customers, technicians, vendors, and the office team; requires dispatching experience, HVAC/home service knowledge, strong computer skills, and the ability to prioritize in a fast-paced environment.

Qualifications

• Previous dispatching experience preferred.
• HVAC/plumbing/home service knowledge is a plus.
• ServiceTitan experience is highly preferred, but not required.
• Strong computer skills and willingness to learn company software.
• Experience developing efficient service routes is desirable.
• Excellent organizational and problem-solving skills.
• Ability to manage multiple technicians and service calls at the same time.
• Comfortable making decisions and changing priorities throughout the day.
• Excellent communication skills with technicians, homeowners, vendors, and coworkers.

Responsibilities

• Dispatch HVAC and plumbing technicians to service calls.
• Build and adjust daily technician routes for maximum efficiency.
• Match technicians to calls based on location, skill set, urgency, and workload.
• Monitor the dispatch board and adjust as the day changes.
• Communicate professionally with technicians throughout the day.
• Communicate with homeowners regarding scheduling, arrival times, and service updates.
• Coordinate with vendors and suppliers when needed.
• Use company software to manage calls, scheduling, customer information, and technician activity.
• Help ensure urgent and priority calls are handled appropriately.
• Work closely with other office team members to provide a great customer experience.
• Assist with answering phones and scheduling appointments.
• Participate in an on-call rotation with other office staff.

Skills

Dispatcher experience

HVAC/plumbing familiarity

ServiceTitan experience

Strong computer skills

Route optimization

Customer communication

Team coordination

Decision making

Tools

ServiceTitan

Job description

Hireology in Brunswick, Maine is seeking an experienced HVAC & plumbing Dispatcher to coordinate service calls and manage a growing fleet, keeping technicians moving efficiently throughout the day.

This role connects customers, technicians, vendors, and the office team; requires dispatching experience, HVAC/home service knowledge, strong computer skills, and the ability to prioritize in a fast-paced environment.