HVAC & Plumbing Dispatch Pro | Service Scheduler

Hurley & David Air; Northampton (MA); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Life insurance

Paid time off

401(k)

Job summary

HD Air in Springfield, MA is seeking a skilled Dispatcher to join our HVAC and Plumbing service team. You will schedule and dispatch technicians, review routes for efficiency, answer calls from existing customers, and ensure accurate ticket and part-order data entry.

We offer a competitive salary with a monthly bonus, comprehensive benefits including medical, dental, and vision, life insurance, paid vacation/holidays, and a 401(k) match.

Qualifications

• Minimum two years of office/customer service experience.
• Dispatch experience is preferred.
• Professional appearance and strong customer service attitude.
• Ability to learn dispatch software and Microsoft Office.

Responsibilities

• Schedule and dispatch HVAC/Plumbing technicians and optimize routes.
• Answer incoming calls from existing customers and provide service information.
• Enter ticket details and create dispatch numbers.
• Follow up on part orders and schedule installations.

Skills

Customer service

Scheduling

Interpersonal skills

Teamwork

Tools

Microsoft Office

Dispatch software

Job description

HD Air in Springfield, MA is seeking a skilled Dispatcher to join our HVAC and Plumbing service team. You will schedule and dispatch technicians, review routes for efficiency, answer calls from existing customers, and ensure accurate ticket and part-order data entry.

We offer a competitive salary with a monthly bonus, comprehensive benefits including medical, dental, and vision, life insurance, paid vacation/holidays, and a 401(k) match.